Contact Centre Compliment

I would like to compliment the road crews as well as the call taker (Koba) for a case that was done today (25 July 2010) for a child resuscitation in the Johannesburg South area (Robertsham)

The address was taken (from a very stressed mother) in a short space of time, the details given by the supervisor to myself, who was able to dispatch the crews and get them there in a remarkably short space of time. The patient was successfully resuscitated with telephonic guidance from Koba, the call taker, and the ALS and crews transported the patient to Garden City Clinic.

I cannot emphasize the team work in this case and how important it was to save this child’s life, and I wish we had many more like Koba and the road crews, Edmond, Justice and Shamiel.

I am sure this is one of those cases where ER24 can talk about and shine when a call taker is an angel and recognized for their important part in saving a life.

Jacky Hollins