EMERGENCY CALL TAKERS
Competency Profile (Education, experience, skills & behaviour):
• You should have a minimum 1 year EMS call centre experience plus First Aid Level 3
• Customer Service Skills
• Relevant computer proficiency
• Proficiency in English
• Communication and listening skills
Key Deliverable:
• Call taking.
• Assess and prioritize calls accordingly.
• Data capture and analysis.
• Patient and client call backs.
• Follow up on primary calls
Package:
• Job grade: B3
• Salary: R8000 – R8800 CTC (depending on years of experience and level of qualification)
• Benefits: Medical aid and Provident Fund
EMERGENCY DISPATCHER
Competency Profile (Education, experience, skills & behaviour):
• Qualified dispatcher with at least 2 years experience in dispatching emergency resources.
• Experience in Radio Communication
• Minimum 1 year call taking experience
• Topographical knowledge of Southern Africa
• Relevant computer proficiency (MS office)
• Operational experience would be an advantage
Key Deliverable:
• Communication skills (written and verbal)
• Interpersonal relationship skills
• Analytical skills
• Technical skills
• Ability to manage resources appropriately
Package:
• Job grade: B4
• Salary: R9100 – R10300 CTC (depending on years of experience and level of qualification)
• Benefits: Medical aid and Provident Fund
INTER HOSPITAL TRANSFER AGENT
Competency Profile (Education, experience, skills & behaviour):
• Registration as a BAA with HPCSA
• 2 years Call Centre experience specific to Call Taking
• Good communication and listening skills
• Relevant computer proficiency
• Proficiency in English
• Topographical knowledge of South Africa
• Customer services skills
• Good clinical knowledge
• Good Time Management
• Case Management Skills
Key Deliverable:
• To ensure a smooth and efficient IHT process for customers
• Maintain service levels with all clients
• Facilitate IHT’s with all relevant role players
• Provide dispatchers with accurate information regarding equipment required for the transfer.
Package:
• Job grade: B3
• Salary: R 9000 – 9600 CTC (depending on years of experience and level of qualification)
• Benefits: Medical aid and Provident Fund
Interested applicants must please forward their CV’s and proof of compliance with requirements to hr@er24.co.za or 0867435859.
Please indicate on application for which discipline and branch you applying for.
Closing date for all of the above opportunities: 13 August 2010